Shipping Policy

Last updated: August 15, 2026

Thank you for choosing Derelora. We aim to make your shopping experience simple and reliable from checkout to delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping Times

Estimated delivery times depend on your destination and the shipping method available at checkout.

Typical delivery estimates:

• Europe: 5–12 business days

• United States & Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Other international destinations: 7–20 business days

These are estimates and are not guaranteed delivery dates. Delivery times may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Derelora may offer promotional free-shipping offers. Any applicable free-shipping conditions will be clearly displayed on our website or at checkout.

Order Tracking

When your order has been shipped, you may receive a confirmation email containing tracking information where tracking is available.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

Customs, Duties & Taxes

For international orders, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

Derelora is not responsible for delays caused by customs authorities.

Incorrect Shipping Information

Please make sure that your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible at support@derelora.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been shipped.

Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your order has not arrived within a reasonable period after the estimated delivery window, contact us at:

support@derelora.com

We will review the shipment and help determine the next appropriate step.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@derelora.com and include photographs of the packaging and the damaged product.

We will review the situation and assist you according to our return and refund policy.

Contact

If you have questions regarding shipping or your order, contact:

Derelora
Email: support@derelora.com
Website: derelora.com